Policies

Privacy Policy
Henderson Propane demonstrates its commitment to our customers’ privacy by providing this statement. We will do everything in our power to ensure your right to privacy. We are committed to developing long lasting relationships that are built on trust. we will never violate that trust.

Personal Data Transmissions Are Encrypted
When you order from Henderson Propane, all your personal information is protected. We use 128bit Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers.

Cookie Policy Statement
Henderson Propane understands that many of you are concerned about cookies. We provide this Cookie Policy Statement to let you know how we use this technology. We use cookies to help us improve our website and services, and, most importantly, provide our existing customers with the opportunity for continued savings and increased convenience.

Cookies For Improving Our Web Site
This website uses cookies to inform us of a repeat visit. The cookie does not tell us who you are, your name, email address, or Passwords.

Cookies For Customer Account Management
For our customers, we use cookies to store user names for added convenience to the end user. By storing the customers Usernames in a cookie, the end user will not have to keep filling out form fields when they desire to manage their account. (The cookie does not store Passwords.)

RefundPolicy
No refund on gas
No refunds on Electrical parts.
Other refunds given upon return of product in sellable condition at customers request for value of product with a 10% restocking fee.

Delivery method
Auto Fill Deliveries are made on degree day usage increments depending upon customer usage.

Will-Call Customers must monitor their own usage and call us when the level is at 20% so we have time to route your stop in.

 

 

 

 

 

 

Pricing
Pre-Buy pricing is available in August & September
Budget Billing is also available in May.

Prices subject to change with market conditions.

Shipping Policy
Orders to be shipped will be sent with USPS or UPS.
Some orders will be delivered by our staff.